Privacy & Terms

App Privacy Summary

Frontline and Hub support field work, project administration and the records needed to manage that work.

Information handled

• Work identity and contact details, such as your name, work email and access role.
• When you use model-backed manual help, the current question and approved manual excerpts may be processed to draft the answer. Work-directory matches are returned deterministically by Frontline and are not sent to the model.
• Project and work records, including forms, safety and quality records, maintenance and logistics details, documents, photos and comments. Some records may identify workers or other people involved in the work.
• Activity records created when the apps are used, such as submission, status, review and audit details.
• Operational diagnostic events such as a generated correlation ID, API route type, outcome, status, duration and minimised write-audit metadata. These events do not include form contents, photos, AI conversations or raw user identifiers.

Why it is handled

• To sign users in, control access and show the right work and project information.
• To complete and manage operational, safety, quality, maintenance, logistics and administration processes.
• To keep a traceable record of submissions, reviews, decisions and system operation.

Where it comes from

• Information you enter or upload.
• Information supplied by your organisation or its authorised users and connected business services.
• Information created through app use, such as timestamps, status history and audit records.

Services and recipients

• Information is available to authorised people in your organisation and to service providers used to operate the apps, including Microsoft identity and Microsoft 365 services, hosting providers and approved AI services.
• These providers may handle information outside Australia depending on your organisation's service configuration and contracts. See your organisation's privacy policy for its current arrangements.

Retention and deletion

Operational records are retained in the organisation's approved systems under its retention and legal requirements. Frontline may temporarily keep pending submissions and recent activity on the device so work can continue or sync. Privacy-minimised diagnostic logs follow the hosting retention period approved by the organisation and are not a replacement for the operational record. The apps do not set one deletion period for every record; use the client policy and contact below for access, correction or deletion requests.

AI and automation

Frontline can send the current question and approved manual excerpts to an approved AI service to draft a manual answer. Work-directory matches and personal, work, site-living and safety guidance are produced deterministically before any model request. Frontline does not save a chat history after the assistant page is closed. Provider processing and retention depend on the organisation's approved service configuration and contracts. Frontline is not a counselling or crisis service. Hub contains an optional media-enrichment process that can analyse approved images and context for a human reviewer; it is disabled in the current non-mock containment state. AI output is assistance only and does not make final approvals or other decisions about people.

Access, correction and concerns

Use the client details below to request access or correction, ask about deletion, or raise a privacy concern. The client organisation owns its privacy policy, terms, contacts and complaint process.